EBS has a reputation as a leading independent provider of digital print and production systems. This is due to the exemplary quality of service we provide our clients. We provide dedicated technical support, specialist field engineers, and workflow and software specialists with dedicated account managers. You can entrust EBS to look after your current and ever changing needs.
Along with the highest quality output devices, we have an impressive range of finishing devices. These are designed for on demand digital printers to save time, add value and increase revenue and profits. This also now includes special finishes such as spot UV, block foiling and holographic.
As an independent company, we’re not tied to one manufacturer. Instead, we offer the best devices across the entire production print range. Our system tailoring can also include custom-made software components, for colour management, workflow optimisation and more.
When setting up the Full Service and Maintenance Agreement with EBS, you can choose the level of service. Instead of offering a one size fits all approach, we tailor each rolling 12 month commitment to suit your business. You’re in control of everything, from the service cover, to the payment structure.
EBS does more than supply systems. Our team of production print specialists consult you on the most innovative technology. We then offer dedicated support services without using a call centre. All this adds up to a complete service, guided by industry experts the whole way through.
Introducing new printers or software can be disruptive. At EBS, we do more than install your equipment. We will also train your staff on-site, so that everyone can get the most out of it. By doing this, you can start using new printers and software straight away. With more trained members of staff, you will also have more people available when something needs to be done. All of this amounts to a more efficient workflow.
Planning for maintenance allows us to keep you up to date with firmware updates, IT support and more, all with minimal disruption. Live monitoring shows us if your toner is running out or an error code comes up. That allows us to deal with it promptly. Our site stock of consumables and parts, whenever possible, allows up to cut out the middle man and provide maintenance even quicker.
We honour our unique 12 month, fully inclusive service contract with exceptional response times and first time fix rates. This gives your business a local service and support. It also means that, should technical problems occur, you’re not left without the ability to print for too long.